Privacy Policy

Last updated: June 14, 2024

At Pure Green Maintenance, we are committed to protecting and respecting your privacy and maintaining your trust. This privacy policy (“Privacy Policy”) explains how your personal information is collected, why it is collected and how it is kept secure by Pure Green Maintenance.

This Privacy Policy applies to your use of the website, www.puregreenlandscapes.com.au (the “Website”), any services provided through the Website and any interaction with Pure Green Landscapes.

1. Data Controller

1.1 This Privacy Policy is issued on behalf of Pure Green Maintenance so when we mention “[Pure Green Maintenance]", "we", "us" or "our" in this Privacy Policy, we are referring to the company and operating business Pure Green Maintenance.

1.2 Pure Green Maintenance is the the sole data controller responsible for processing data collected through your use of the Website or otherwise any interaction with Pure Green Maintenance.

2. Type of Information We Collect

2.1 Personal Information is any information about you, whether it is true or not, where your identity is apparent or can reasonably be ascertained from that information. When anonymous information is directly or indirectly associated with personal information, the resulting information is also treated as Personal Information.

Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual.

2.2 We may collect two basic types of information – Personal Information and anonymous information (as defined above at clause 2.1). We collect:

• 1. Contact details, such as your first name and surname, email address, residential address and mobile or other phone numbers;
• 2. Location information, including location information provided by you at first point of contact or ongoing contact

3. How we collect your information

3.1 We collect information in a variety of ways, as set out below.

3.2 Information you provide to us directly including when you visit our Website, register on the Website, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website.

3.3 In addition to collecting information via our Website, we may collect information from you by telephone, video or in correspondence (including email, live chat, mail, text message or social media).

5. How We Use Collected Information

5.1 The Data Controller is responsible for and may use your information for the business purposes described in this Privacy Policy.

5.2 In accordance with applicable laws made available to you, Pure Green Maintenance may collect and use your information for the following specific purposes:

• 1. To provide and manage the services you request - This includes, for example, processing your personal details for responding to your queries or requests for services.
• 2. To improve customer service and our services - Information you provide helps us respond to your customer service requests more efficiently; we may use feedback you provide to improve our products and services.
• 3. To communicate with you - We may use the information collected to communicate with you, to build and maintain our relationships with you and to process and respond to your requests, enquiries or complaints.
• 4. To send important notices to you - From time to time, we may send communications about changes to services, or notices regarding the changes to our terms and conditions. This information is important to your interactions with us and you acknowledge that you may not opt-out of receiving these communications.
• 5. To comply with our legal and regulatory obligations - We may use information we collect about you to comply with applicable laws and our other regulatory, accounting, taxation, reporting or other professional obligations

6. Your Privacy Rights

6.1 Marketing Communications If we process your personal information for the purpose of direct advertising, you have the right to object at any time to this processing; this also applies to profiling, where appropriate, insofar as it is associated with such direct advertising.

6.2 You may opt-out of receiving commercial messages from us by following the instructions contained in those messages. In the event of your objection to processing for the purpose of direct advertising, we will no longer process your personal information for these purposes.

8. How We Protect Your Information

8.1 We use reasonable means to protect your personal information from misuse, interference, or loss, as well as any unauthorised access, modification or disclosure.

9.1 We will retain your information for a period of time to reasonably fulfil the purposes specified in this Privacy Policy, unless a longer retention period is required by law.

9.2 We will take reasonable steps to destroy or permanently de-identify any Personal Information where:

1. We no longer need the Personal Information for any purpose for which your information was collected or for a related purpose; and

2. We are not required by law, a regulator or a court/tribunal order, to retain your information.

10. Sharing Your Information

10.1 We do not sell, trade, or rent your personal information.

11. Changes to this Privacy Policy

11.1 This Privacy Policy may be updated from time to time to reflect changes in the way we work or the way our work is regulated.

11.2 Any changes to the Privacy Policy will become effective when the updated policy is posted on our Website.

11.3 We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

12. Contacting Us

If you have specific questions regarding your personal information or how we use it, please contact us at enquiries@puregreenlandscapes.com.au